Customer Success Live - Managing the agent experience for better efficiency 🥰- Wednesday @2pm GMT+1

Sep 15, 2021, 1:00 – 1:30 PM

In this 30 minutes session you will learn how to provide the best agent experience with Zendesk. Happy agents lead to more efficiency. Join us to learn how to get there with our Customer Success Team.

Office Hours

About this event

In this 30 minutes session you will learn how to provide the best agent experience with Zendesk. Happy agents lead to more efficiency. Join us to learn how to get there with our Customer Success Team.

On the agenda:

  • 20 minutes of presentation where we walk you through some key information when it comes to content management
  • 10 minutes of time dedicated to answering your questions - ask through our chat or directly on the call, whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss an opportunity to connect with the Zendesk Success team, check our agenda to find a better session for your needs. 

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

When

When

Wednesday, September 15, 2021
1:00 PM – 1:30 PM UTC

Agenda

Guidance and best practices on content management
Questions and Discussion

Host

  • Ophélie Durand

    Zendesk

    Manager, Scaled Customer Success EMEA

Organizers

  • Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

  • Rebekka Fischer

    Zendesk

    Senior Scaled Customer Success Manager

  • Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

  • Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

  • Callum O'Riordan

    Customer Success Associate

  • Valerie Moysan

    Scaled Customer Success Manager

  • Emma McQueen

    Senior Scaled Customer Success Manager

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