Customer Success Live - EMEA

Have you recently started on Zendesk? Are you just a new Zendesk user and want to know where to start with your account? Join this introductory session covering 7 key steps for a successful Zendesk account.

Join our Zendesk Customer Success team as we take you through a comprehensive deep dive into business rules, focusing on the intricacies of triggers and automation within your instance. Gain firsthand best practice insights and personalized guidance to ensure your support workflows are as efficient and responsive as possible.

Join us for a lively session on Effective Team Collaboration Within Zendesk, where we'll explore the dynamic features of side conversations, internal comments, and the power of macros to initiate these collaborative actions. Learn how to harness these tools to boost team synergy and streamline your support process for optimal efficiency and service quality

The Customer Success team is full of strategic experts and will bring forward recommendations on how to optimise your customer experience strategy. Come with your questions and learn from what other attendees do within their organisation when using Zendesk to its full potential!