Zendesk best practices for KCS (Knowledge Centered Service) with Guide

Zendesk Community
Tue, Mar 23, 11:00 AM (CDT)

Join us on Tuesday, March 23rd, at 11:00 am CST, as our panel of Zendesk experts share their recommendations for making KCS in your Guide Help Center work for you and your customers! KCS® is a service mark of The Consortium for Service Innovation™

About this event

Join us on Tuesday, March 23rd, at 11:00 am CST, as our panel of Zendesk experts share their recommendations for making KCS in your Guide Help Center work for you and your customers! Zendesk help center adopts KCS standards in our very own Help Center and is one of the success drivers in allowing our users to self serve with success. If you are looking for a way to level up your knowledge base, then our experts have your back! KCS® is a service mark of The Consortium for Service Innovation™

Panelists

When

Tuesday, Mar 23
11:00 AM - 12:00 PM (CDT)

Hosts

  • Devan La Spisa

    Devan La Spisa

    Zendesk

    Community Engagement Specialist

  • Brett Bowser

    Brett Bowser

    Zendesk

    Community Manager

  • Dave Dyson

    Dave Dyson

    Zendesk

    Community Marketing Specialist

  • Organizers

  • Devan La Spisa (He/Him)

    Devan La Spisa (He/Him)

    Zendesk

    Community Manager

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  • Brett Bowser

    Brett Bowser

    Zendesk

    Community Manager

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  • Dave Dyson (he/him)

    Dave Dyson (he/him)

    Zendesk Community Manager

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  • Gabi Laing

    Gabi Laing

    Community Marketing Specialist

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