On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 pm CST, we’ll be showcasing how to utilize these new features in Support and address questions on our topic. We'll be joined by two members of the Zendesk Product Team, Nina Olding and JJ Miclat, who will be sharing their insights on these recent additions to Support.
Zendesk
Senior Product Manager
Zendesk
Group Product Manager