Getting to know Support Trigger Categories & Redaction in Agent Workspace

Apr 8, 2021, 4:00 – 4:45 PM

On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support.  From 11:00 am - 11:45 pm CST, we’ll be showcasing how to utilize these new features in Support and address questions on our topic.

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About this event

On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support.  From 11:00 am - 11:45 pm CST, we’ll be showcasing how to utilize these new features in Support and address questions on our topic. We'll be joined by two members of the Zendesk Product Team, Nina Olding and JJ Miclat, who will be sharing their insights on these recent additions to Support. 

Panelists

  • Nina Olding

    Zendesk

    Senior Product Manager

  • JJ Miclat

    Zendesk

    Group Product Manager

Hosts

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

  • Brett Bowser

    Zendesk

    Community Engagement Manager

  • Dave Dyson

    Zendesk

    Manager of Community Engagement

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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