Tech industry and self-service: translating complex issues into digestible content

Dec 22, 2021, 1:30 – 2:00 PM

Translating complex issues into digestible content for your customers is a key step towards boosting your self-service ratio. Learn in this session best practices to make sure you are not missing opportunities to deflect repetitive questions.

Office Hours

About this event

In this 30 minutes session, you will learn some best practices around content management specifically around vulgarising complex issues. 

The agenda includes:

  • 15 minutes of knowledge sharing led by the Success team
  • 15 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

This is also a great opportunity to meet your peers in the industry!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

When

When

Wednesday, December 22, 2021
1:30 PM – 2:00 PM UTC

Agenda

Knowledge sharing
Questions and Discussion

Hosts

  • Ophélie Durand

    Zendesk

    Manager, Scaled Customer Success EMEA

  • Charlotte Callaert

    Zendesk

    Portfolio Success Manager II

Organizers

  • Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

  • Rebekka Fischer

    Zendesk

    Senior Scaled Customer Success Manager

  • Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

  • Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

  • Callum O'Riordan

    Customer Success Associate

  • Valerie Moysan

    Scaled Customer Success Manager

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