Retail: Building a 360 view of the customer

Name: Retail: Building a 360 view of the customer
Start: 2022-06-29T14:00:00+01:00
End: 2022-06-29T14:30:00+01:00

Jun 29, 2022, 1:00 – 1:30 PM

Customer Success Live - EMEA

Due to the pressure from the global pandemic, 64% of customers said they used a new digital customer support channel in 2020. With the rise of customer expectations, it's critical for companies to provide top - notch service experiences that deliver a complete picture of customers. Personalizing their experience from start to finish allows companies to better understand your customer.

Office Hours

About this event

In this 30 minute session, our Customer Success Managers will discuss:
How to leverage data to create a comprehensive view of your customers.
Providing a unified, consistent personalized experience across communication channels with Zendesk Agent workspace.
Building a 360 customer view with our top integrations such as SunCo, Shopify, Hubspot.
The agenda includes:
20 minutes of knowledge sharing led by the Success team
10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!
This is also a great opportunity to meet your peers in the industry!
Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.
 
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Customer Success Live was created with you in mind. It is the opportunity to:
Ask your questions directly to the Success team and connect with other fellow customers
Share tips on how to get the most out of your Zendesk account
Learn and discuss around hot topics in CX
Looking forward to having you!