New on Zendesk? Learn how to build a successful Zendesk account in 7 steps 🚀

Customer Success Live - EMEA
Thu, Oct 14, 10:30 AM (BST)

About this event

Have you recently started on Zendesk? Or are you just a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.

You will leave this session understanding the essential features of Zendesk you need to start leveraging now. 

On the agenda:

  • a 30-minute presentation led by the Success team to walk you through the 7 steps:
  1. Set up your users
  2. Connect your channels
  3. Create your workflows with business rules
  4. Customise with extensions
  5. Think security
  6. Train your teams
  7. Prepare for the launch
  • 15 minutes of Q&A with our Success team

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.


Hosts

  • Rebekka Fischer

    Rebekka Fischer

    Zendesk

    Scaled Customer Success Manager

  • Ophélie Durand

    Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

    See Bio
  • Organizers

  • Ophélie Durand

    Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

    View Profile
  • Nicole Mcgrath

    Nicole Mcgrath

    zendesk

    Scaled Customer Success Manager

    View Profile
  • Rebekka Fischer

    Rebekka Fischer

    Zendesk

    Scaled Customer Success Manager

    View Profile
  • Stephen O' Leary

    Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

    View Profile
  • Elena Cuervo-Arango

    Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

    View Profile
  • Charlotte Callaert

    Charlotte Callaert

    Zendesk

    Scaled Customer Success Manager

    View Profile
  • Pietro Vassallo

    Pietro Vassallo

    Zendesk

    Scaled Customer Success Manager

    View Profile