Getting ready for peak season: how to avoid backlog and long wait times

Customer Success Live - EMEA
Wed, Nov 17, 2:00 PM (GMT)

About this event

During this 30-minute session, you will learn what features you should be leveraging during peak season to limit waiting times and backlog rising.

The agenda includes:

  • 20-minute presentation walking you through the workflows that will prevent backlog and long wait times
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

When

Wednesday, Nov 17
2:00 PM - 2:30 PM (GMT)

Hosts

  • Stephen O'Leary

    Stephen O'Leary

    Zendesk

    Scaled Customer Success Manager

  • Nicole McGrath

    Nicole McGrath

    Zendesk

    Scaled Customer Success Manager

  • Organizers

  • Ophélie Durand

    Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

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  • Nicole Mcgrath

    Nicole Mcgrath

    zendesk

    Scaled Customer Success Manager

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  • Rebekka Fischer

    Rebekka Fischer

    Zendesk

    Scaled Customer Success Manager

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  • Stephen O' Leary

    Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

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  • Elena Cuervo-Arango

    Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

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  • Charlotte Callaert

    Charlotte Callaert

    Zendesk

    Scaled Customer Success Manager

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  • Pietro Vassallo

    Pietro Vassallo

    Zendesk

    Scaled Customer Success Manager

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