Best practices to avoid agent burnout during peak season

Customer Success Live - EMEA
Wed, Dec 15, 2:00 PM (GMT)

About this event

In this 30 minutes session, you will learn best practices to make sure you build the work environment in which your agents will shine and thrive.

The agenda includes:

  • 20-minute presentation walking you through the workflows that will prevent backlog and long wait times
  • 10 minutes of Q&A - where you can ask your questions through our chat or directly on the call - whatever you feel more comfortable with!

Not sure this is the right session for you? Don’t miss the opportunity to connect with the Zendesk Success team. Check out our agenda to find a session that suits you better.

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Customer Success Live was created with you in mind. It is the opportunity to:

  • Ask your questions directly to the Success team and connect with other fellow customers
  • Share tips on how to get the most out of your Zendesk account
  • Learn and discuss around hot topics in CX

Looking forward to having you!

When

Wednesday, Dec 15
2:00 PM - 2:30 PM (GMT)

Hosts

  • Rebekka Fischer

    Rebekka Fischer

    Zendesk

    Scaled Customer Success Manager

  • Pietro Vassallo

    Pietro Vassallo

    Zendesk

    Scaled Customer Success Manager

  • Organizers

  • Ophélie Durand

    Ophélie Durand

    Zendesk

    Senior Scaled Customer Success Manager

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  • Nicole Mcgrath

    Nicole Mcgrath

    zendesk

    Scaled Customer Success Manager

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  • Rebekka Fischer

    Rebekka Fischer

    Zendesk

    Scaled Customer Success Manager

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  • Stephen O' Leary

    Stephen O' Leary

    Zendesk

    Scaled Customer Success Manager

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  • Elena Cuervo-Arango

    Elena Cuervo-Arango

    Zendesk

    Scaled Customer Success Manager

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  • Charlotte Callaert

    Charlotte Callaert

    Zendesk

    Scaled Customer Success Manager

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  • Pietro Vassallo

    Pietro Vassallo

    Zendesk

    Scaled Customer Success Manager

    View Profile