Best Practice - Promoting self-service 💡

Customer Success Live - AMER
Wed, Oct 20, 12:00 PM (CDT)

About this event

You want to give your end-users the best experience possible! According to Forrester, 76% of them prefer to find their own answers, as opposed to speaking with a support agent. If you have an existing knowledge base but are interested in how to better promote your content, this session is perfect for you. 


Hosts

  • Angi Butler

    Angi Butler

    Zendesk

    Scaled Customer Success Manager

    See Bio
  • Delores Cooper

    Delores Cooper

    Zendesk

    Scaled Customer Success Manager

    See Bio
  • Organizer

  • Mara Simonson

    Mara Simonson

    Zendesk

    Senior Scaled Customer Success Manager

    View Profile