Best Practice - Promoting self-service 💡

About this event

You want to give your end-users the best experience possible! According to Forrester, 76% of them prefer to find their own answers, as opposed to speaking with a support agent. If you have an existing knowledge base but are interested in how to better promote your content, this session is perfect for you. 


Hosts

  • Angi Butler

    Angi Butler

    Zendesk

    Scaled Customer Success Manager

    See Bio
  • Delores Cooper

    Delores Cooper

    Zendesk

    Scaled Customer Success Manager

    See Bio

Organizers

  • Mara Simonson

    Mara Simonson

    Zendesk

    Associate Manager, Scaled Success

    View Profile
  • Steve Lobenstein

    Steve Lobenstein

    Zendesk

    Scaled Customer Success Manager

    View Profile
  • Ash Turner

    Ash Turner

    Scaled Customer Success Manager

    View Profile
  • Cooper Roe

    Cooper Roe

    Customer Success Manager

    View Profile