Best Practice - Promoting self-service 💡

Name: Best Practice - Promoting self-service 💡
Start: 2021-10-20T12:00:00-05:00
End: 2021-10-20T12:45:00-05:00

Oct 20, 2021, 5:00 – 5:45 PM

Customer Success Live - AMER

According to Forrester, 76% of customers prefer to find their own answers, as opposed to speaking with a support agent. That's where self-service comes in! Your self-service strategy is only successful if it's effectively promoted and placed in front of your end-users. Join our Customer Success Managers to learn how to promote your Zendesk knowledge base. 

Office Hours

About this event

You want to give your end-users the best experience possible! According to Forrester, 76% of them prefer to find their own answers, as opposed to speaking with a support agent. If you have an existing knowledge base but are interested in how to better promote your content, this session is perfect for you. 