Best Practice - Prioritizing tickets within Support 🔍

Customer Success Live - AMER
Wed, Oct 13, 12:00 PM (CDT)

About this event

As an admin, there's a lot to manage within your Support instance. Adding automation to your ticket prioritization can remove manual triaging practices. This not only helps you from an Admin perspective, but helps your agents know what tickets to address and when. Let our Customer Success Managers guide you through recommendations for different approaches to ticket prioritization. 


Hosts

  • Molly Vande Slunt

    Molly Vande Slunt

    Zendesk

    Scaled Customer Success Manager

    See Bio
  • Shravanthi Narendran

    Shravanthi Narendran

    Zendesk

    Scaled Customer Success Manager

  • Organizer

  • Mara Simonson

    Mara Simonson

    Zendesk

    Senior Scaled Customer Success Manager

    View Profile