Best Practice - Prioritizing tickets within Support πŸ”

Oct 13, 2021, 5:00 – 5:45 PM

As support tickets fly in, it can be a struggle to organize them and prioritize accordingly. Join our Customer Success Managers as they share tips and tricks to prioritizing your support tickets within Zendesk.

Office Hours

About this event

As an admin, there's a lot to manage within your Support instance. Adding automation to your ticket prioritization can remove manual triaging practices. This not only helps you from an Admin perspective, but helps your agents know what tickets to address and when. Let our Customer Success Managers guide you through recommendations for different approaches to ticket prioritization. 

Hosts

  • Molly Vande Slunt

    Zendesk

    Scaled Customer Success Manager

  • Shravanthi Narendran

    Zendesk

    Scaled Customer Success Manager

Organizers

  • Ash Turner

    Scaled Customer Success Manager

  • Cooper Roe

    Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Delaney Harris

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

Contact Us