Best Practice - Preparing for busy season ⏱

Nov 10, 2021, 6:00 – 6:45 PM

As the holidays approach, it's important to prepare your teams for an increase in ticket volume. Join our Customer Success Managers to learn more about efficiency best practices and avoiding backlog.

Office Hours

About this event

The best way to battle a busy season is to be proactive! Put practices in place for effective routing, efficient workflows, and a smooth end-user experience. Walk away from this session with best practices to avoid or reduce holiday backlog! 

Host

  • Mara Simonson

    Zendesk

    Senior Customer Success Associate

Organizers

  • Ash Turner

    Scaled Customer Success Manager

  • Grace Maxon

    Zendesk

    Customer Success Manager

  • Sheraton Jones

    Customer Success Manager

  • Cécile Zongo

    Zendesk

    Scaled Customer Success Manager

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