Best Practice - Optimizing an internal use case📈

Customer Success Live - AMER
Wed, Sep 15, 12:00 PM (CDT)

About this event

You want to give your employees the best experience possible. From IT onboarding to HR requests, an internal use case can allow you to serve your teams seamlessly. We know there are some specific differences in managing an internal use case, from an external use case. Today we are addressing three main areas and best practices to help you fully optimize your instance:

  • Internal Escalations: What's the best way to manage tickets moving from one internal team to the next?
  • Task Management: What happens when multiple internal teams have to contribute to a single ticket? 
  • Knowledge Management: You provide FAQs for external customers, but what knowledge base do you have available for employees and how are you maintaining it? 

We look forward to you joining us! 


Hosts

  • Jeff Haynes

    Jeff Haynes

    Zendesk

    Scaled Customer Success Manager

    See Bio
  • Kristina Warden

    Kristina Warden

    Zendesk

    Scaled Customer Success Manager

    See Bio
  • Organizer

  • Mara Simonson

    Mara Simonson

    Zendesk

    Senior Scaled Customer Success Manager

    View Profile