As an admin, there's a lot to manage within your Support instance. Sometimes this means that business rules aren't cleaned up regularly, macros aren't organized, and unused apps stack up. If you've had your Support instance for a long time, or just haven't focused on auditing before, this session is perfect for you. We'll cover:
We look forward to you joining us!
Customer Success Associate
Scaled Customer Success Manager
Daniel is a customer turned employee of Zendesk. He comes with a vast knowledge of technology and a strong passion for people and workflows. Customers have said that Daniel makes the experience very personable, easy to digest, and relevant to their situation.
When Daniel isn't at work he can be found at the gym, working on random hobbies, streaming shows, or volunteering. Admittedly, he probably spends too much time watching streaming services. His two cats don't seem to mind though, it means they get more time to sit on his lap.
Senior Scaled Customer Success Manager