Best Practice - Maintain an organized Support instance 🛠

Customer Success Live - AMER
Wed, Sep 8, 12:00 PM (CDT)

About this event

As an admin, there's a lot to manage within your Support instance. Sometimes this means that business rules aren't cleaned up regularly, macros aren't organized, and unused apps stack up. If you've had your Support instance for a long time, or just haven't focused on auditing before, this session is perfect for you. We'll cover: 

  • Auditing Zendesk users
  • Organizing triggers & macros
  • Reviewing marketplace apps 
  • Ongoing maintenance of a clean instance 

We look forward to you joining us! 


Hosts

  • Daniel Schultz

    Daniel Schultz

    Zendesk

    Customer Success Associate

    See Bio
  • Carey Jordan

    Carey Jordan

    Zendesk

    Scaled Customer Success Manager

  • Organizer

  • Mara Simonson

    Mara Simonson

    Zendesk

    Senior Scaled Customer Success Manager

    View Profile